1. Indicate for each of the identified Customer Care Staff below, if they were professional, courteous and responsive to your customer care/installation needs?
   
   Office Staff:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   Technician:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   Comfort Advisor:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
2. Was your customer care/installation appointment scheduled within the time frame you needed?
   
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
   
3. Was your Technician/Customer Advisor on time?
   
   Technician:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   Customer Care:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
   
4. Indicate if your Technician/Customer Advisor answered all your questions thoroughly?
   
   Technician:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   Comfort Advisor:
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
   
5. How was the overall quality of the job?
   
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
   
6. Was the job site left clean and orderly?
   
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   
   
   
7. What is the likelihood of you recommending our company to your family, neighbors or friends?
   
   a) poor     b) fair     c) average     d) very good     e) excellent
   
   

Thank you once again for taking the time to help us improve the quality of our service. Please rate WC Heating & Air Conditioning, Inc.’s overall performance and add additional comments below.