1. Indicate for each of the identified Customer Care Staff below, if they were professional, courteous and responsive to your customer care/installation needs?
   Office Staff:
   
    poor fair average very good excellent
   
   Technician:
   
    poor fair average very good excellent
   
   Comfort Advisor:
   
    poor fair average very good excellent
   
   
   
   
2. Was your customer care/installation appointment scheduled within the time frame you needed?
   
    poor fair average very good excellent
   
   
   
   
3. Was your Technician/Customer Advisor on time?
   
   Technician:
   
    poor fair average very good excellent
   
   Customer Care:
   
    poor fair average very good excellent
   
   
   
   
4. Indicate if your Technician/Customer Advisor answered all your questions thoroughly?
   
   Technician:
   
    poor fair average very good excellent
   
   Comfort Advisor:
   
    poor fair average very good excellent
   
   
   
   
5. How was the overall quality of the job?
   
    poor fair average very good excellent
   
   
   
   
6. Was the job site left clean and orderly?
   
    poor fair average very good excellent
   
   
   
   
7. What is the likelihood of you recommending our company to your family, neighbors or friends?
   
    poor fair average very good excellent
   
   
   

Thank you once again for taking the time to help us improve the quality of our service. Please rate WC Heating & Air Conditioning, Inc.’s overall performance and add additional comments below.

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